Frequently Asked Questions
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Free Basic or optional Premium
Free Basic – £0
Free for as long as PawTrak operates.
- Live QR profile on your collar
- Finder contact form with an email alert to you
- Finder location sharing
- Vet and medical/allergy details you choose to share
- Find nearby vets. Emergency clinics are highlighted where we can identify them.
- Lost mode banner
- 1 photo
Premium
First pet £3.99/month or £39.90/year (2 months free). Extra pets £1.99/month or £19.90/year. Cancel any time. No minimum term.
- Instant scan alerts with the scanner’s shared location
- Scan history and map
- Lost poster generator and sharing tools
- Up to 5 photos
- Flea and worming reminders by email and notification
- 25% off collars; postage is not discounted
Coming soon to Premium: two-way private messaging.
Lightweight £19.99 · Heavy-Duty £24.99 + £2.99 UK postage & packing per order. Free PawTrak profile with every collar.
General Questions
What is PawTrak?
PawTrak collars carry a QR code that opens a live pet profile. A finder can see the details you choose to share, send you a message and share their location. You receive their message and contact details by email. No app is needed to view the profile.
What is free and what does Premium add?
Free Basic includes a live QR profile on the collar, a finder contact form with an email alert to the owner, finder location sharing, vet and medical/allergy details you choose to share, a vet finder, a lost mode banner and 1 photo. Basic is free for as long as PawTrak operates. Premium adds instant scan alerts with the scanner’s shared location, scan history and map, lost poster generator and sharing tools, up to 5 photos, and flea and worming reminders by email and notification. Two-way private messaging is coming soon to Premium, not available today.
How much do collars and Premium cost?
Lightweight collars cost £19.99 and Heavy-Duty collars £24.99, plus £2.99 UK postage & packing once per order. Free PawTrak profile with every collar. Optional Premium costs £3.99/month or £39.90/year (2 months free) for your first pet, and £1.99/month or £19.90/year per extra pet. Premium customers get 25% off collars; postage is not discounted.
What if I have multiple pets?
Adding a pet record is free and starts on Basic. You choose which pets to upgrade. Your first Premium pet costs £3.99/month or £39.90/year; each extra Premium pet costs £1.99/month or £19.90/year. All paid Premium pets on your account use the same billing interval.
Can I cancel Premium at any time?
Yes. Cancel any time, with no minimum term. Premium is a rolling monthly or annual subscription. Cancellation takes effect at the end of your paid period; no refunds for part periods unless required by law. Your profile stays live on free Basic.
What happens if my Premium payment fails?
During payment retries, your Premium access remains available. If the subscription is canceled after failed payments, your pet drops to Basic and the QR profile stays live. You can update your card in Manage billing or restart Premium.
How much is postage?
UK postage & packing is £2.99 per order, not per collar. Premium collar discounts do not discount postage. A valid prize code includes postage at no charge.
What does a prize code include?
A prize code gives a collar at no charge, free postage and 3 months Premium for one pet. No card is needed and there is no automatic charge. After 3 months the pet stays live on free Basic unless you choose to buy Premium.
How It Works
How does PawTrak work?
Complete your pet’s profile and attach their PawTrak QR collar. A finder scans the QR code with a smartphone, sees the information you have chosen to share, and can send a message with their contact details and optional location. Basic includes an email alert when a finder submits the form; Premium additionally alerts you to scans.
What do finders see?
Finders see your pet’s name, visible photo, lost mode banner if enabled, and the vet, medical/allergy and other details you choose to display. They can use the contact form and share their location. Owner phone, email and address are hidden by default; you decide whether to show them.
Can I keep my contact details private?
Yes. Owner phone, email and address are hidden by default. Choose what is visible in your pet’s privacy settings. A finder can still send you a message using the contact form. You receive their details by email and can contact them directly. Two-way private messaging is coming soon to Premium.
Can a finder locate a vet?
Find nearby vets. Emergency clinics are highlighted where we can identify them. This does not guarantee that a clinic is open or provides emergency care; call the clinic to confirm.
How accurate is location sharing?
Location sharing requires the finder’s permission and depends on their device and signal. Location can be approximate or unavailable. PawTrak is a QR identification service, not continuous GPS tracking.
Other Questions
What happens to my data?
Canceling Premium does not delete your pet’s data. The profile stays live on Basic with 1 visible photo; extra photos are hidden, not deleted. We use service providers to operate PawTrak and do not sell personal data. You can request access, an export or deletion at info@pawtrak.co.uk, subject to legal retention requirements. If PawTrak ends, we will give at least 60 days’ notice and a data export.
How long is Basic available?
Basic is free for as long as PawTrak operates. If the service ends, we will give at least 60 days’ notice and provide a data export.
Can I return a collar?
Under the Consumer Contracts Regulations, you have a 14-day right to cancel after delivery. Return the collar unused. Contact info@pawtrak.co.uk for return instructions. Your statutory rights are not affected.
How can I contact PawTrak?
Email info@pawtrak.co.uk with your question.